Frequently Asked Questions
Q: What is Arise Entertainment, LLC
- Founded: 2024 (as an indie studio)
- Founders / Owners: Chris & Greg Surrett-Forgach — transitioned from finance to entertainment in 2023
- Location: Charlotte, North Carolina, United States
- Mission / Vision: To design original board and card games that inspire joy, connection, creativity, and inclusivity, while also producing engaging streaming content that brings stories to life.
Product Portfolio
- Tim’s Playlist Music Trivia – 1970s & 1980s themed trivia game
- AE: World Traveler – Family strategy board game
- Mid-Knight Prophecy Tarot Deck – Mystical dark fantasy tarot
- Queerly Iconic Trivia – LGBTQ+ pop culture trivia challenge
Platforms & Presence
- Shopify store: ariseentertainment.shop (main storefront)
- Etsy store: Active, selling the above games from Charlotte, NC
- eBay store: Offers similar games with a tagline emphasizing charity giving
- YouTube channel: Featuring their flagship paranormal series - Chris & Greg's Haunted Road Trip, tutorials, behind-the-scenes content, comedic skits
Q: Who designs & creates your games?
All of our games are conceived and developed in-house by Chris and Greg, with a focus on delivering exceptional quality, engaging gameplay, and meaningful connection. We partner with one of the industry’s leading game manufacturers to produce each title to our precise specifications and uncompromising standards.
Q: Where do you ship?
We currently ship throughout the United States, including Alaska and Hawaii. Our products meet federal safety standards set by the Consumer Product Safety Commission (CPSC) under the Consumer Product Safety Improvement Act (CPSIA). We're actively working to obtain international certifications and plan to expand our global shipping options in the coming months.
Q: How long does shipping take?
Most orders are shipped within 1-2 business days, though it might take longer during busy periods like holidays. Delivery times depend on your location and chosen shipping method. You’ll get tracking information as soon as your order is on its way!
Q: Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll gladly help you update or cancel it. Just reach out to us ASAP at email Contact@AriseEntertainment.shop and include the subject line: Order Change Request.
Q: What makes Arise Entertainment, LLC different?
We’re proudly indie, unapologetically inclusive, and deeply community driven. Our products are designed to entertain and empower, with storytelling that reflects diverse identities and experiences.
Q: Can I stock Arise Entertainment, LLC products in my store?
Yes! We love partnering with retailers who share our values.
Email us at: Contact@AriseEntertainment.shop
Subject line: “Wholesale Request – Arise Entertainment”
Q: How do I stay updated on new releases?
Sign up for our newsletter or follow us on social media for the latest drops, behind-the-scenes content, and community spotlights. Links to our social media sites are located at the bottom of the page.
Q: Do you offer press kits or interviews?
Absolutely. For media inquiries, please contact:
Email: Contact@AriseEntertainment.shop
Subject line: “Press Inquiry – Arise Entertainment”
Q: What’s your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Reach out to Contact@AriseEntertainment.shop to start the process. Please include the subject line: "Return Authorization Request".
Q: My item arrived damaged—what should I do?
We’re so sorry! Please send a photo and your order number to our support team, and we’ll make it right. Email the information to Contact@AriseEntertainment.shop and use the subject line: Damaged Shipment.
Q: Can I pitch a game idea or collaborate with your company?
We love hearing from fellow creatives! Drop us a line at Contact@AriseEntertainment.shop with your concept or portfolio.
Q: How can I support Arise Entertainment, LLC beyond shopping?
Sharing our work, tagging us on social, and leaving reviews helps us grow. We’re building something special—and you’re part of it.